Refund and Returns Policy
1.Exploring the unexpected Fashion
2. Return Procedure:
1.Initiating a Return: To initiate a return, contact our customer service or go to return option in the website within 3 days of receiving your order. Provide the reason for return, and any relevant photos if needed.
2. Return Authorization: Our customer service will review your request and issue a Return Authorization if the item is eligible for return.
3. Packaging and Shipping: Pack the item securely, ensuring it is in its original condition with all tags and packaging. Our product return person will initiate the product return & shipping procedure.
3. Refund Policy:
1.Refund Processing: Once we receive the returned item and inspect its condition, we will process the refund within 5-7 business days.The refund will be credited to the bank account or UPI id provided by you.
2. Refund Amount: The refund will include the purchase price of the item, minus any applicable shipping charges.
3. Store Credit Option:If preferred, we can issue a store credit for the full purchase price, valid for future purchases.
4. Exchange Policy:
1. Exchange Request:If you wish to exchange an item, follow the return procedure to initiate a return and place a new order for the desired item.
2. Exchanging for a Different Size or Color: If you're exchanging for a different size or color of the same item, we'll process the exchange without additional shipping charges.
5. Contact Information:
For any inquiries, concerns, or assistance with returns and refunds, please contact our customer service:
Email: aloftaurahelpdesk@gmail.comPhone We appreciate your understanding and cooperation in adhering to our return and refund policy to ensure a smooth shopping experience with AloftAura.
